Return policy

Return policy

1. Return conditions

Customers need to check the status of the goods and can exchange/return goods immediately at the time of delivery/receipt in the following cases:

  • The product is not of the correct type or model as in the order placed or as on the website at the time of order.
  • Not enough quantity, not enough set as in order.
  • External damage such as torn packaging, peeling, breakage, etc.

 The customer is responsible for presenting relevant documents proving the above deficiency to complete the return/exchange of goods. 


2. Regulations on notification time and sending returned products

  • Return notification time: within 48 hours of receiving the product in case the product is missing accessories, gifts or broken.
  • Product return shipping time: within 14 days of receiving the product.
  • Product return location: Customers can bring goods directly to our office/store or send them by post.

In case you have any comments/complaints related to product quality, please contact our customer care hotline.